At NMG Freight, we provide reliable and efficient shipping services nationwide. This page outlines our shipping policies, procedures, and what you can expect when working with us.
Shipping Services
We offer comprehensive shipping solutions including:
- Full Truckload (FTL) and Less Than Truckload (LTL) services
- Expedited and standard shipping options
- Nationwide coverage
- Specialized handling for fragile, hazardous, or oversized cargo
- Cross-docking and warehousing services
Shipping Process
1. Request a Quote
Contact us with your shipping requirements, including origin, destination, cargo type, and preferred delivery date. We'll provide you with a competitive quote.
2. Schedule Pickup
Once you accept the quote, we'll coordinate pickup times that work best for your schedule. Our team will confirm all details before dispatch.
3. Transportation
Your cargo is loaded and transported safely by our experienced drivers using modern, well-maintained equipment. You can track your shipment in real-time.
4. Delivery
We coordinate delivery with the recipient and provide proof of delivery documentation upon completion.
Transit Times
Transit times vary based on distance, service type, and route. Typical transit times:
- Local/Regional: 1-2 business days
- Regional: 2-4 business days
- Long Distance: 5-7 business days
- Expedited: Available upon request with faster delivery options
Packaging Requirements
To ensure safe transportation, please ensure your cargo is:
- Properly packaged and secured
- Labeled clearly with destination information
- Compliant with applicable regulations
- Prepared for handling and loading
Tracking and Updates
We provide real-time tracking for all shipments. You'll receive updates via email or SMS, and you can track your shipment status through our online portal or by contacting our customer service team.
Insurance and Claims
While we take every precaution to protect your cargo, we recommend maintaining adequate insurance coverage. Additional insurance options are available. In the event of damage or loss:
- Report any issues immediately upon delivery
- File a claim within the timeframe specified in your service agreement
- Provide documentation and photos if available
- Our claims team will investigate and respond promptly
Prohibited Items
The following items are prohibited from shipment:
- Hazardous materials without proper documentation
- Illegal substances or contraband
- Perishable items without proper temperature control
- Items that violate local, state, or federal regulations
Contact Us
For shipping inquiries, quotes, or support, please contact us:
Email: info@nmgfreight.com
Phone: +1 3313286900
Address: 3519 MATAPAN CRES VANCOUVER BC V5M 4A9 CANADA
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM CST